In March 2022, our client, a large investment banking company, had a goal of re-envisioning and simplified its call center agent experience for one of their product lines, centralizing a wide-reaching service offering that spans across product lines, agent workflows, experiences, and data platforms.

Our team at Slalom Build worked directly with 2 of our client's product design executives to design towards a future state "North Star" of a unified platform that would improve the operational experience for their agents.

To learn more about this project, please reach out to me at emme.enojado@gmail.com.